EMPLOYER PROGRAM OVERVIEW
This training was developed in partnership with
Industry training professionals to deliver a curriculum that will
teach advanced technical skill sets for a Technical Customer Service
Representative in home technology and broadband data delivery.
Entrance into this program does not guarantee employment.
If you have previously applied
and tested for a Technical Customer Service position at ATT within
the previous 6 months, you are not eligible for this program.
Who is Eligible?
The ideal candidate should be free of felony convictions and pass a
background check, be able to pass a drug test, have reliable
transportation and be willing to go to multiple locations for
courses, commit to completing program with zero absences (perfect
attendance), understand the call center environment is a 24 hour a
day, seven day a week operation with designated break times, and
also have the following qualifications:
Education:
Language:
Experience:
-
Customer service experience highly desirable
\
-
Technology industry experience highly
desirable
-
Call center experience in a technical
environment highly desirable
Knowledge & Skills:
-
Excellent Customer Service Skills in a
technical troubleshooting environment
-
Proficiency in MS Office 2007 Suite applications
including MS Outlook 2007, Word 2007
-
Strong verbal and written communications skills
-
Knowledge of Internet and email protocols
-
Familiarity with desktop computer components and
the Microsoft Windows 2000/XP/Vista operating systems
-
Demonstrate PC Troubleshooting skills , MAC
systems
-
Familiarity with networking technologies
including home technology systems such as Cable, DVD, Home
Theatre and broadband internet delivery mechanisms.
How It Works
Candidates will compete in a competitive process to
be selected as part of the program. If chosen, students will be
eligible for the following:
-
Up to 4 weeks of training within the Alamo
College System at multiple locations
-
Fully paid tuition
-
A guaranteed employment screening and interview
for candidates who pass the Alamo Colleges training course.
-
Candidates selected to participate in this
program will undergo up to 4 weeks of intensive instruction
within the Alamo Colleges in:
-
Home Technology Integration
-
Computer Troubleshooting and Networking
-
Customer Service
Skills Evaluation, Criminal Background and Drug
Test
All successful program participants will be required to undergo a
skills evaluation screening, criminal background check and drug test
prior to employment
How to Apply
Please register and complete your profile at Work in Texas:
http://www.twc.state.tx.us/jobs/job.html
