Important Resources for Families

Consumer Guide

  • [Under Construction]
  • The guide contains information on selecting child care, how to find quality care, and options for care. Many resources on child care are also included in the guide.


2-1-1 Texas / United Way HelpLine

  • 2-1-1 Texas is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year.
  • No matter where you live in Texas, you can find information about resources in your local community. Whether you need help finding food or housing, child care, crisis counseling or substance abuse treatment, one number is all you need to know.
  • Whether you need help finding child care, food stamps, care for an aging parent or a haven from domestic violence, 2-1-1 is the number to call when you don’t know who to call.  Trained HELPLINE specialists are good listeners, blending understanding and expertise to provide information and referrals drawn from a comprehensive database of social services.
  • Basic needs, like food, utilities and health care, topped the list of requests last year, followed by rent assistance and help finding shelter.
  • Dial 2-1-1 or 877-541-7905


Federal and State Child Care Legislation and Rules &

  • Texas Workforce Commission at Click on Laws & Rules, then TWC Rules, then Chapter 809: Child Care Services.
  • S. Department of Health & Human Services at Click on “Licenses and Regulations”
  • Administration for Children & Families at


Licensing Information

  • Texas Health and Human Services Commission Child Care Licensing (CCL) a or  Click on Standards & Regulations.
    • Kerrville
      819 Water Street, Suite 258
      Kerrville, Texas 78028
      (210) 337-3399
    • New Braunfels
      115 E. Green Valley
      New Braunfels, Texas 78130
      (210) 337-3399
    • San Antonio E
      3635 SE Military Dr.
      P.O. Box 23990
      San Antonio, Texas 78223-0990
      (210) 337-3399
  • Find Information on health and safety requirements, the prevention and control of infectious diseases (including immunizations), building and physical premises safety, minimum health and safety training appropriate to the provider setting, and the regulatory compliance history of child care providers.


Child Care Provider Information

  • See page “Selecting Child Care”


Children with Disabilities

  • Inclusion Assistance: help is available for children with disabilities who are receiving Child Care Services (CCS).
  • For more information on Early Childhood Intervention (ECI) programs, visit – A statewide program for families with children from birth to three with disabilities and developmental delays. ECI supports families to help their children reach their potential through developmental services. ECI provides evaluations at no cost to families, to determine eligibility and need for service.
  • National Center for Learning Disabilities – and
  • Texas Department of Assistive and Rehabilitative Services assists people with disabilities to participate in their communities. For more information go to


Developmental Information & Screenings

  • Texas Health Steps Medical Check Up – My Children’s Medicaid — wellness program for children, teens and young adults age 20 and younger. Texas Health Steps helps remind you to make sure your children get their medical and dental checkups. As long as your children have Medicaid, they have Texas Health Steps.
  • Texas Education Agency (TEA) Services for Children Ages 3–5 Years — eligible children with disabilities ages 3-5 may receive special education and related services provided by the school district
  • Understanding Child Development and Developmental Screenings — resources (including videos) for parents highlighting developmental milestones, developmental screening, and Early Childhood Intervention (ECI) services available to families of young children Act Early Texas! — online screening tools to allow parents and early childhood professionals to conduct free development screenings on young children
  • Ages and Stages — a low-cost, reliable tool for screening infants and young children for developmental delays during the crucial first 5 years of life
  • Bright Futures — prevention and health promotion for infants, children, adolescents, and their families
  • Child Development — information from the Centers for Disease Control and Prevention
  • Developmental Milestones — checklists highlighting milestones for ages 2 months to 5 years old
  • How to Help Your Child — tips to follow if you are concerned about your child’s development
  • Parents as Teachers — provides information for the early years of child development
  • Parent Toolkit — track your child’s progress from PreKindergarten through high school
  • — provides free tools to maximize all children’s motor, sensory, and communication development
  • Watch Me Thrive!! — encourages healthy child development, universal developmental and behavioral screening for children, and support for the families and providers who care for them
  • Zero to Three — parenting resources


CHIP and Child’s Health

  • Contact the CHIP/Medicaid Consumer Education Office at 1-877-543-7669 or go to CHIP covers the health care of children from birth through age 18 whose families earn too much to qualify for Medicaid.
  • For information on required immunizations and schedules, go to the Texas Department of Health at or call 1-800-252-9152.
  • Women, Infants and Children (WIC)—a nutrition program that helps pregnant women, new mothers and young children eat well, learn about nutrition, and stay healthy. WIC offers a free supplemental nutrition program to those who qualify. For information go to
  • Call-A-Nurse for Children—A service of Methodist Healthcare. Call-A-Nurse for Children is a special telephone service from the Methodist Children’s Hospital of South Texas, which provides immediate help regarding your child’s health concerns. Call 22-Nurse in San Antonio or 1-877-647-7440. You can also access their website at
  • Community Access to Child Health (CATCH) of the American Academy of Pediatrics go to or call 1-800-433-9016 ext. 7085.
  • Healthy Child Care America go to or and click on heath topics
  • Maternal and Child Health Bureau – Their primary responsibility is to promote and improve the health of our country’s mothers and children.
  • The Child Care Nutrition Resource System provides recipes, resources and information on preparing meals and food safety for providers that participate in the USDA’s Child and Adult Care Food Program (CACFP). – .



  • Head Start and Early Head Start are comprehensive child development programs that serve children from birth to age 5, pregnant women, and their families. They are child-focused and have the overall goal of increasing the school readiness of young children in low-income families.
  • To find a Head Start program near you, contact Head Start Information and Publication Center at 1-866-763-6481 or 210-206-5500 or go to .


Parenting Classes and Other Resources

  • Click here for a list of Free and Low Cost Parenting Classes.
  • Call Family Service Association’s KidSmart program at 657-6278.
  • Child Care Aware is a non-profit group committed to helping parents find the best information on locating quality child care. Go to the Child Care Aware’s website at
  • Texas Child Care Solutions – Connect Texas parents with up-to-date parenting information, ideas, and on-the-ground resources.
  • National Association for the Education of Young Children– NAEYC exists for the purpose of leading and consolidating the efforts of individuals and groups working to achieve healthy development and constructive education for all young children. You can access their website at naeyc
  • KLRN’s Early On Program –Early On emphasizes early learning through school readiness. Early ON stresses that early childhood learning is vital to school readiness and career development. For more information, access their website at
  • Child Care & Early Education Research Connections promotes high quality research in child care and early education and the use of that research in policy making. Their website is
  • National Center for Children in Poverty is a non-profit, non-partisan research and policy organization at Columbia University. Their mission is to identify and promote strategies that prevent child poverty in the United States and that improve the lives of low-income children and families. Their website is
  • Center on Social and Emotional Foundations for Early Learning is a national center focused on strengthening the capacity of child care and Head Start programs to improve the social and emotional outcomes of young children. For more information you may access their website at
  • Texas Parents as Teachers (PAT) is a parent education and family support program serving families throughout pregnancy until their child enters kindergarten. You may obtain additional information on their website at
  • The Texas Early Learning Council has developed the Texas Infant, Toddler and Three-Year-Old Early Learning Guidelines to help support children’s development. To view the guidelines please visit
  • ReadyKidSA – ReadyKidSA is a coalition of organizations across Bexar County that builds on successful child and family programs in San Antonio.